Capital Auto Workshop

CAPITAL AUTO WORKSHOP & SPARE PARTS is a workshop services and spare parts business operating in Pakistan. Our app and website are designed to help customers view services, request bookings, submit spare parts inquiries, and contact our team.

We may collect the following information when you use our app, website, or forms:

We use collected information for legitimate business purposes, including:

• To process service booking requests
• To respond to spare parts inquiries
• To contact customers regarding appointments, estimates, or follow-ups
• To improve customer support and service quality
• To maintain internal booking and communication records
• To improve app, website, and business operations
• To comply with legal obligations where required

To keep our business transparent and trustworthy:

• We do not sell your personal information
• We do not claim fake vehicle diagnostics
• We do not perform hidden tracking or surveillance
• We do not access unnecessary sensitive device data without reason
• We do not use your data for misleading or unauthorized purposes

Our app and website are intended only to support workshop services, bookings, spare parts inquiries, and customer communication.

Our app may request limited permissions only when needed for user-facing features, such as:

• Internet access for app functionality
• Phone dialer access to help you call us directly
• Camera or media access only if future features allow uploading photos for service or spare parts inquiries

We do not request permissions that are not necessary for the app’s core business purpose.

We may share your information only in the following limited situations:

• With internal staff handling bookings, customer support, or inquiries
• With service providers or technical partners who help operate our app, website, or business systems
• When required by law, regulation, court order, or lawful authority
• To protect our legal rights, business operations, or customer safety

We do not share your personal information with third parties for advertising resale purposes.

We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, misuse, disclosure, alteration, or loss.

However, no digital platform, app, website, or online transmission method can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee absolute security in all circumstances.

We may retain your information for as long as reasonably necessary to:

• Respond to your inquiries
• Manage bookings and service requests
• Maintain business records
• Meet legal, tax, or regulatory obligations
• Resolve disputes and enforce our policies

When your information is no longer needed, we may delete, anonymize, or securely archive it where appropriate.

You may choose what information to provide. However, some services may not be available if required details are not submitted.

Subject to applicable law, you may request to:

• Access your submitted information
• Correct inaccurate information
• Request deletion of your data
• Contact us regarding privacy concerns

To make such a request, please contact us using the details provided below.

Our app, website, and services are not specifically directed to children. We do not knowingly collect personal information from children without appropriate legal basis or parental authorization where required.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

Our app or website may include links, integrations, or buttons that connect to third-party services such as maps, phone dialer, email, or messaging platforms. We are not responsible for the privacy practices of third-party services, platforms, or websites.

We encourage users to review the privacy policies of those third parties separately.

If our website uses cookies, analytics, or similar technologies, they may be used to:

• Improve website functionality
• Understand visitor behavior
• Improve performance and usability
• Maintain basic security and reliability

You may control cookies through your browser settings where applicable.

We may disclose information if required to do so by law or if we believe such action is necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our business rights
• Prevent fraud, abuse, or misuse
• Protect users, staff, or the public

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business practices. Updated versions will be posted within the app, website, or other appropriate location.

Your continued use of our app, website, or services after changes are posted means you accept the updated Privacy Policy.